Your direct booking
These terms apply to accommodation booked directly with Mykonos Heritage Apartments at mykonosheritage.com. The operator is CAPJA EMANUEL ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., registered in Platis Gialos, 84600 Mykonos, Greece. G.E.MI.: 184794538000. VAT/tax number: 802894639. Contact: mykonosheritage@gmail.com or +30 694 019 9851.
Apartment, guests and dates
Your reservation is for the apartment and dates stated in your confirmation. Apartment 01 accommodates a maximum of 5 guests; Apartments 02 and 03 accommodate a maximum of 4 guests each. Include every guest in your booking request, including children. The minimum stay is 2 nights.
Check-in and check-out
Check-in is from 15:00 and check-out is by 11:00, local Mykonos time. Please tell your host your expected arrival time. Early check-in or late check-out requires prior agreement and depends on availability.
Prices, payment and confirmation
Prices are in euros. Review the apartment, dates, guest count and amount before paying. Any additional applicable charge must be disclosed before the booking is confirmed. Direct online reservations require full payment. A reservation is confirmed when payment is successfully received and you receive the booking confirmation; a search result or unfinished payment does not confirm a stay.
Use only the payment methods displayed at checkout. Payment providers process payment information under their own terms and privacy policies. We will not ask you to send your card number or security code by email or through the enquiry form.
Cancellation and refunds
You may cancel with a full refund if we receive your cancellation at least 30 calendar days before the scheduled check-in time of 15:00. After that deadline, the reservation is non-refundable. No-shows and unused nights following an early departure are non-refundable. These conditions also apply to reservations made within 30 days of arrival.
To cancel, email mykonosheritage@gmail.com with your booking number and name. We will confirm receipt and the applicable refund in writing. Eligible refunds are returned through the original payment method; the payment provider or bank may need additional processing time. A date or apartment change is subject to availability and written agreement.
If we cannot provide your confirmed accommodation, we will contact you promptly. You may accept an agreed alternative or receive a refund for accommodation we cannot provide. Nothing in these terms limits mandatory consumer rights.
During your stay
Please respect the apartment, neighbours and any house instructions provided for your stay. Report a problem promptly so your host can help. Extra visitors or overnight guests beyond the confirmed guest count require prior agreement and cannot exceed the apartment capacity. You are responsible for damage caused by you or your group beyond normal wear and tear.
Other platforms and contact
Bookings made through Airbnb, Booking.com or another platform follow the cancellation and payment terms shown on that platform for that reservation. Nearby restaurants and beach clubs are independent businesses; their opening dates, prices and services may change.
For a question or complaint, contact your host using the details above. Greek law applies, without limiting mandatory rights available to consumers. Last updated: 10 October 2026.